“I felt like the communication drills were very helpful in allowing me to see exactly how my conversational or communication methods may be received and what new methods I can use to be in better control of the conversation (or communication) that I am part of. I think I have gained certain techniques to end an unwanted exchange without being impolite and to continue the communication in the direction that I would like. I feel a lot more confident with these tools.”
Tanya Burtis, DVM
Waxhaw Animal Hospital; Waxhaw, NC
Improving Business Through Communication Course
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