"I think the biggest take home points from this course were the development of the org board and the vital importance of properly hatting your staff. I feel that these concepts, put into practice, will improve our organization - and ultimately production. We are currently focusing our hatting/training efforts on our techs. I believe they all have great potential and can realize it with the proper tools and training. I’m excited about their, and our, future."
Dr. Karen Miller, DVM and Practice Owner, Lincolnton Animal Hospital, NC
Basic Organization
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