"I was able to understand how the stats, graphs, conditions, and formulas all worked together to increase our productivity. Our staff now understands why we have battle plans and they also know that their productivity directly affects the productivity of the overall practice. They were taught that by monitoring the stats weekly, we have more of a handle on controlling where those stats will be the following week. They can see how their production on these jobs affects their co-workers.
"We also have seen that the VSD (Value of Services Delivered) quotas, that were set monthly, are actually attainable. We thought we were making them too high, but with a lot of determination, and the correct weekly battle-plans, we have recently been meeting them! This has made a big impact on the staff.
"Overall, this program has given us the tools needed to make our hospital more manageable, productive and viable."
Lisa Tharp, Director of Administration, Pittsburgh Spay and Vaccination Clinic, PA
Management by Statistics Implmentation Program
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment