"One of the most important lessons learned is that of interviewing new staff members. I can honestly say I have a good idea in the first 5 minutes if I should even give this person a shot! The program is very good in that it leads us slowly through the steps to implement changes with staff. Other than my ‘duds’ it has been fun to see the change in staff regarding our goals and stats. Thank goodness we have a meeting with our consultant each week, or else I would have probably pulled my hair out a long time ago making these changes!"
Dr. Deb Brown, DVM and Practice Owner
Pequot Lakes Animal Hospital
Management Basics Implementation
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