“The Ethics for Business Survival course is the meat and potatoes course that uses our foundation courses and explains in detail what is needed to determine what, where and how to survive in the business environment. The skills learned here will be used to manage in a way that will produce the expansion every business needs to survive.”
Evelyn Bock, DVM
Southwick Veterinary Hospital; St. Louis, MO
Ethics for Business Survival Course
Friday, September 10, 2010
This is a must have for… well…EVERYONE!
“Wow! (again :) ).
This course truly breaks down the key components of communication in a way that allows one to measure how well they communicate and where they come short. I found the drills to be essentially helpful in pin-pointing and fine-tuning any areas in which I fell short. This course really challenged me in a way that I didn’t expect and I look forward to passing this information forward to my staff and friends. Because communication is such an important element in business and life this is a must have for… well…EVERYONE!”
Julie Camberg, OM
Northwood Animal Hospital; Irvine, CA
Improving Business Through Communication Course
This course truly breaks down the key components of communication in a way that allows one to measure how well they communicate and where they come short. I found the drills to be essentially helpful in pin-pointing and fine-tuning any areas in which I fell short. This course really challenged me in a way that I didn’t expect and I look forward to passing this information forward to my staff and friends. Because communication is such an important element in business and life this is a must have for… well…EVERYONE!”
Julie Camberg, OM
Northwood Animal Hospital; Irvine, CA
Improving Business Through Communication Course
This gives you a very clear picture...
“I think this gives you a very clear picture and understanding on why things are not working within an organization. The number one reason being, of course, the lack of an organization board that is clearly understood by staff member as well as executives. I am excited to get my staff grooved into the org board and even more excited to post my own org board in the practice. It’s just cool!”
Cristina Valas, DVM
The Family Pet Hospital; Ashland, MA
Basic Organization Course
Cristina Valas, DVM
The Family Pet Hospital; Ashland, MA
Basic Organization Course
Wednesday, September 8, 2010
Practice Tip 21 – Staff Motivation
STAFF MOTIVATION AND THE ART OF LEADERSHIP …
Motivating staff is a discussion I have with many private practice veterinarians and managers. Here are some of the questions you may find sound familiar:
“How do I get my staff to do the things I need them to do?"
"How do I change them from good to great and beyond to excellence?"
"How do I get staff to take the helm and run the practice for me, allowing me to focus in on what I do best – practice veterinary medicine and surgery?”
Well, the answer to these lie in an artistic mix of
1) finding the correct type of staff member,
2) a good training program and
3) and an ongoing positive leadership style.
Let’s have a look at these elements.
THE RIGHT STAFF MEMBER:
Many veterinarians have no idea of who or what to look for as the basic building block of a good staff member
Fact: You need to stack your deck of staff with the correct type of staff member that, regardless of their actual training, will be self motivated to win. What’s the key factor? They basically care about what they do.
THE CORRECT TRAINING:
Many veterinarians do not train staff well enough to put them in a position to take the reins and really win.
Fact: “On the job” training of people produces poor results. You need to invest in and develop (like every other successful company out there) a professional training program for your practice
THE RIGHT LEADERSHIP:
Many veterinarians end up micro-managing staff and complain about lack of staff motivation
Fact: With the right caring staff and a good training program, staff that will be self-motivated and will run the practice for you. You don’t need to micromanage them! Lead with a lot of positive reinforcement and you’ll all win.
So try these steps the next time you need to motivate your team:
1. Start with good, caring people…
2. Train them well and then…
3. Lead them with positive reinforcement to greatness and you and your clients will love them.
Sounds simple? It is. Try it out and watch what happens.
Questions? Give me a call.
Attend the “Building a Self-motivated Team” Webinar
Motivating staff is a discussion I have with many private practice veterinarians and managers. Here are some of the questions you may find sound familiar:
“How do I get my staff to do the things I need them to do?"
"How do I change them from good to great and beyond to excellence?"
"How do I get staff to take the helm and run the practice for me, allowing me to focus in on what I do best – practice veterinary medicine and surgery?”
Well, the answer to these lie in an artistic mix of
1) finding the correct type of staff member,
2) a good training program and
3) and an ongoing positive leadership style.
Let’s have a look at these elements.
THE RIGHT STAFF MEMBER:
Many veterinarians have no idea of who or what to look for as the basic building block of a good staff member
Fact: You need to stack your deck of staff with the correct type of staff member that, regardless of their actual training, will be self motivated to win. What’s the key factor? They basically care about what they do.
THE CORRECT TRAINING:
Many veterinarians do not train staff well enough to put them in a position to take the reins and really win.
Fact: “On the job” training of people produces poor results. You need to invest in and develop (like every other successful company out there) a professional training program for your practice
THE RIGHT LEADERSHIP:
Many veterinarians end up micro-managing staff and complain about lack of staff motivation
Fact: With the right caring staff and a good training program, staff that will be self-motivated and will run the practice for you. You don’t need to micromanage them! Lead with a lot of positive reinforcement and you’ll all win.
So try these steps the next time you need to motivate your team:
1. Start with good, caring people…
2. Train them well and then…
3. Lead them with positive reinforcement to greatness and you and your clients will love them.
Sounds simple? It is. Try it out and watch what happens.
Questions? Give me a call.
Attend the “Building a Self-motivated Team” Webinar
Tuesday, September 7, 2010
I can't wait to...put what I've learnt into action!
“I enjoyed this course more than any so far! I’ve learnt that even though my intentions were good in dealing with employees, I was doing them a disservice! I can’t wait to get back to the clinic and put what I’ve learnt into action!”
Hollie Seymour, Snr Tech
James River Animal Hospital; Nixa, MO
Executive Basics Course
Hollie Seymour, Snr Tech
James River Animal Hospital; Nixa, MO
Executive Basics Course
"I feel a lot more confident with these tools."
“I felt like the communication drills were very helpful in allowing me to see exactly how my conversational or communication methods may be received and what new methods I can use to be in better control of the conversation (or communication) that I am part of. I think I have gained certain techniques to end an unwanted exchange without being impolite and to continue the communication in the direction that I would like. I feel a lot more confident with these tools.”
Tanya Burtis, DVM
Waxhaw Animal Hospital; Waxhaw, NC
Improving Business Through Communication Course
Tanya Burtis, DVM
Waxhaw Animal Hospital; Waxhaw, NC
Improving Business Through Communication Course
I learned to cross beyond my foibles...
“Great course! I learned to cross beyond my foibles, to look at the greater picture of running my business... In this course I put together the need for statistics, the importance of statistics, and the power that statistics will have in making your everyday business decisions...”
Darrell Horn, DVM
Florida Veterinary League; Vero Beach, FL
Ethics for Business Survival Course
Darrell Horn, DVM
Florida Veterinary League; Vero Beach, FL
Ethics for Business Survival Course
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