“Great ideas that have really come in handy when we recently needed to hire new staff. The course gave us tools to be able to weed out people who could never have fit into our organization.It also cut down on the time it took us to interview and hire. The handling exercise will be really useful dealing with the day to day challenges with communication between practice owners and staff.”
Dr. Steve Duns, DVM, Practice Owner
Hiring and Handling Personnel Addendum
Thursday, July 29, 2010
Monday, July 26, 2010
Practice Tip 9 –Implementing Change
IMPLEMENTING CHANGES IN YOUR PRACTICE…
How many times have you been to a conference and come back ready to makes changes, then two weeks later to find nothing in place? If you were like me, lots! This getting excited and then experiencing your best laid plan failing is the No.1 reason for “burn out”. Burn-out isn’t caused by working hard and getting lots done - in practice we love working hard with our patients. Burn-out is caused by repeated failed attempts to implement change that collectively add up and drop our morale.
So let’s look at this issue of implementation.
First off, Thomas Edison, the famous inventor and entrepreneur, once stated “I have far more respect for the person with a single idea who gets there than for the person with a thousand ideas who does nothing....”. So the world is not devoid of new ideas - it appears to be short on implementation.
Secondly, Albert Einstein, another great thinker, once said that “insanity was doing the same thing over and over and expecting a different result”.
So get the idea that repeating this cycle of
1) going to a conference and getting some great ideas,
2) coming back to try and toss these ideas into the fray of your practice and
3) experiencing failure, hasn’t worked in the past and probably won’t work in the future.
The solutions? Change your operating basis - the way in which you implement change in your practice. To do this we use a management tool called planning. And here’s where the old adage of “if you fail to plan, you plan to fail” comes in. No where is this more true than in a busy practice, controlled by the ebb and flow of patients coming in the door.
So try this next time you want to implement a change:
1) Make a plan - any plan is better than no plan so make a plan and stick to it! (Note: most people are easily distracted and not “sticky” enough to their goals)
2) Define what the goal is.
3) Define what the individual steps are and most importantly…
4) Assign these steps to your various staff to get them done…
5) Monitor the progress of each step, dating and signing off each step with initials.
Sounds simple? It is! Try it out and watch what happens.
Questions? Give me a call.
How many times have you been to a conference and come back ready to makes changes, then two weeks later to find nothing in place? If you were like me, lots! This getting excited and then experiencing your best laid plan failing is the No.1 reason for “burn out”. Burn-out isn’t caused by working hard and getting lots done - in practice we love working hard with our patients. Burn-out is caused by repeated failed attempts to implement change that collectively add up and drop our morale.
So let’s look at this issue of implementation.
First off, Thomas Edison, the famous inventor and entrepreneur, once stated “I have far more respect for the person with a single idea who gets there than for the person with a thousand ideas who does nothing....”. So the world is not devoid of new ideas - it appears to be short on implementation.
Secondly, Albert Einstein, another great thinker, once said that “insanity was doing the same thing over and over and expecting a different result”.
So get the idea that repeating this cycle of
1) going to a conference and getting some great ideas,
2) coming back to try and toss these ideas into the fray of your practice and
3) experiencing failure, hasn’t worked in the past and probably won’t work in the future.
The solutions? Change your operating basis - the way in which you implement change in your practice. To do this we use a management tool called planning. And here’s where the old adage of “if you fail to plan, you plan to fail” comes in. No where is this more true than in a busy practice, controlled by the ebb and flow of patients coming in the door.
So try this next time you want to implement a change:
1) Make a plan - any plan is better than no plan so make a plan and stick to it! (Note: most people are easily distracted and not “sticky” enough to their goals)
2) Define what the goal is.
3) Define what the individual steps are and most importantly…
4) Assign these steps to your various staff to get them done…
5) Monitor the progress of each step, dating and signing off each step with initials.
Sounds simple? It is! Try it out and watch what happens.
Questions? Give me a call.
Friday, July 23, 2010
The skills learned here will be used to manage in a way that will produce the expansion every business needs to survive
“The Ethics for Business Survival course is the meat and potatoes course that uses our foundation courses and explains in detail what is needed to determine what, where and how to survive in the business environment. The skills learned here will be used to manage in a way that will produce the expansion every business needs to survive.”
Dr. Evelyn Bock, DVM
Ethics for Business Survival Course
Dr. Evelyn Bock, DVM
Ethics for Business Survival Course
I gained some foundations to having a "GREAT COMPANY"
“In the course “Breaking the Code” the most I got from it was it opened my eyes to the things that we are lacking in our company. We as a whole need to step up and promote professionalism and always deliver our “Senior Policy”. I feel like through this course I gained some foundations to having a “GREAT COMPANY” not just a mediocre company."
Colleen Davis, Practice Manager
Breaking The Code Course
Colleen Davis, Practice Manager
Breaking The Code Course
I now have the tools and knowledge...
“The Client Compliance Builder Course gave labels to put on situations that are already happening in my practice. I now have the tools and knowledge to move [clients] through the steps of the sale to reach "closing" and "delivery" of my treatment plans. I never thought of myself as a sales-person but after taking this course I realize life is a series of sales and closing the deal.
This course has shown me that I can be an advocate for the pet by "selling" clients that right treatment plan. We all win!"
Dr. Beth Neuman, DVM
Client Compliance Builder Course
This course has shown me that I can be an advocate for the pet by "selling" clients that right treatment plan. We all win!"
Dr. Beth Neuman, DVM
Client Compliance Builder Course
The Executive Revitalization is a great review of Ethics...
“The Executive Revitalization is a great review of Ethics. Every now & again it’s important to look into our surroundings from the outside to allow us to see what is really there. To ensure some particle hasn’t snuck in to cause us problems & slip-ups in any part of our lives. The Revitalization is the perfect tool to do this.”
Dr. Russ Drabek, DVM, Practice Owner
Executive Revitalization Program
Dr. Russ Drabek, DVM, Practice Owner
Executive Revitalization Program
Monday, July 19, 2010
Practice Tip 012: Staff Morale
INCREASING STAFF MORALE
WITH THE USE OF INTERNAL PROMOTION…
Having high staff morale in a practice is a key successful action of highly successful practices. It makes it fun to come to work when the team has high morale. The problem is, with the field we are in, where patients do have problems and clients do get upset, how do you do this? How do you protect your staff morale?
Firstly most staff work at a veterinary practice because they love animals and really care.
Problem: Not everything in a practice goes according to plan or the way we wish it would. We experience losses that are contrary to our goals. We, working at a practice or in life, develop personal viewpoints on things based on what we perceive are going on… not necessarily what IS going on.
Witness the effect of one grumpy client upon the reception staff, right? The problem is, without having the overall picture of the practice in mind, we can develop a low-morale viewpoint that we are not succeeding in our goal or purpose. Enter in the scene where the staff are then reminded, by the owner or the office manager of all the mistakes that are occurring.
The result? An imploding team that has the viewpoint that all they do is make mistakes and have clients who are grumpy and who don’t want to pay for services.
The solution? Internal Promotion. Promote your successes constantly to your staff. At every opportunity point out what they are doing right, which opens the door to being able to correct them without their morale dropping.
So this next week try these tools and build more positive viewpoints:
Internally promote the practice wins - those successes in surgery, those clients who raved about the practice, those thank-you cards that came in, etc...
Show staff at every opportunity where a patient that came in on a yearly activation and vaccination appointment led to the handling of a dangerous or potentially dangerous medical condition. Once a day, with each staff member, point out one thing they are doing correct. We all like praise and flourish in it...
The result? Viewpoints that are more positive than negative with your staff.
Enjoy a happier, more high morale team
Sounds simple? It is. Try it out and watch what happens.
Questions? Give me a call.
WITH THE USE OF INTERNAL PROMOTION…
Having high staff morale in a practice is a key successful action of highly successful practices. It makes it fun to come to work when the team has high morale. The problem is, with the field we are in, where patients do have problems and clients do get upset, how do you do this? How do you protect your staff morale?
Firstly most staff work at a veterinary practice because they love animals and really care.
Problem: Not everything in a practice goes according to plan or the way we wish it would. We experience losses that are contrary to our goals. We, working at a practice or in life, develop personal viewpoints on things based on what we perceive are going on… not necessarily what IS going on.
Witness the effect of one grumpy client upon the reception staff, right? The problem is, without having the overall picture of the practice in mind, we can develop a low-morale viewpoint that we are not succeeding in our goal or purpose. Enter in the scene where the staff are then reminded, by the owner or the office manager of all the mistakes that are occurring.
The result? An imploding team that has the viewpoint that all they do is make mistakes and have clients who are grumpy and who don’t want to pay for services.
The solution? Internal Promotion. Promote your successes constantly to your staff. At every opportunity point out what they are doing right, which opens the door to being able to correct them without their morale dropping.
So this next week try these tools and build more positive viewpoints:
Internally promote the practice wins - those successes in surgery, those clients who raved about the practice, those thank-you cards that came in, etc...
Show staff at every opportunity where a patient that came in on a yearly activation and vaccination appointment led to the handling of a dangerous or potentially dangerous medical condition. Once a day, with each staff member, point out one thing they are doing correct. We all like praise and flourish in it...
The result? Viewpoints that are more positive than negative with your staff.
Enjoy a happier, more high morale team
Sounds simple? It is. Try it out and watch what happens.
Questions? Give me a call.
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